How do I return an item?

Returns & Replacements

We guarantee 100% satisfaction. Return or exchange of full-priced merchandise with the original receipt and tags attached for up to 30 days after purchase. Returns are refunded in the method of original payment. Shipping is nonrefundable. All sale merchandise is exchangeable only. All merchandise must be in new, resalable condition.

All sales are final for locations outside of North America. We do not accept returns for intercontinental shipments.

Return Instructions:

Please complete the entire form on the reverse side and ship your returned merchandise back to the address provided on the packing slip. If you have misplaced your return form, please download a new one from the link below.

If your item appears to have a manufacturing defect, please call Customer Service at 1-866-705-4480 or email us at Please explain what is wrong with the item and remember to have your order number handy. We will happily replace it for you.

Although we make every attempt to have items in stock, occasionally we may list inventory as backordered, indicating that the item is temporarily out of stock. When possible, we will post expected ship dates. Backordered items are typically returned to stock within 2-3 weeks. If you have an order for a backordered item that has been open for more than 3 weeks please call Customer Service at 1-866-705-4480 or email us at

 If you are using the downloaded version of the return form, please include your delivery number and/or order number on the form you include in your package.

Privacy & Security:

Backside Five, Inc. respects your personal information and will never share your information with 3rd parties. All information including orders is protected by SSL secure connections.

Shipping & Delivery:

Shipping is provided by UPS or FedEx.